top of page

Our Services

  • SunnyBridge

    45 min

SunnyBridge

Privacy Policy

Effective Date: November 1, 2026

SunnyBridge is a program of SunnySideUp Mental Health. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we may collect, how we use and protect that information, and the choices you have regarding your information when using SunnyBridge services or visiting our website.

1. About SunnyBridge

SunnyBridge provides RN-led supportive mental health check-ins designed to help bridge the gap between traditional healthcare or behavioral health appointments.

SunnyBridge services may include scheduled phone or video check-ins, supportive listening, accountability, education, coping strategies, journaling support, and other non-therapy wellness support.

SunnyBridge is not psychotherapy, psychiatric treatment, or an emergency or crisis service. SunnyBridge does not replace care from your physician, psychiatrist, therapist, or other licensed healthcare provider.

If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency department. If you are experiencing a mental health or suicide-related crisis, call or text 988 to reach the Suicide & Crisis Lifeline.

2. Information We May Collect

Depending on how you interact with SunnyBridge, we may collect information including:

  • Your name, phone number, email address, and contact information

  • Date of birth and basic demographic information

  • Emergency contact information

  • Information you voluntarily provide regarding your health, mental health, medications, healthcare providers, goals, concerns, or support needs

  • Appointment and scheduling information

  • Intake forms, consent forms, questionnaires, and communications

  • Notes related to SunnyBridge sessions

  • Payment and billing information

  • Website information such as browser type, device information, IP address, cookies, and website usage information

We collect only information reasonably necessary to provide our services, operate our business, communicate with you, process payments, and meet applicable legal and professional obligations.

3. How We Use Your Information

SunnyBridge may use your information to:

  • Provide and coordinate SunnyBridge services

  • Schedule and manage appointments

  • Communicate with you about your membership or services

  • Personalize supportive check-ins and educational resources

  • Process payments

  • Maintain appropriate business and service records

  • Improve SunnyBridge services and client experience

  • Respond to questions or requests

  • Protect the safety and security of SunnyBridge, our clients, and others

  • Comply with applicable laws, regulations, court orders, or other legal requirements

We do not sell your personal health information.

4. Health and Sensitive Information

Because SunnyBridge provides health-related supportive services, you may choose to share sensitive personal or health information with your SunnyBridge nurse.

SunnyBridge takes reasonable administrative, technical, and physical measures to protect this information from unauthorized access, use, disclosure, alteration, or loss.

However, no electronic communication, internet transmission, or data-storage system can be guaranteed to be completely secure.

5. Communications

SunnyBridge may communicate with you through methods you authorize, including phone, secure video, email, text messaging, or an approved client platform.

Standard email and SMS text messaging may not provide the same level of privacy or security as secure healthcare communication systems. By choosing to communicate through these methods, you acknowledge that electronic communications may carry privacy risks.

Clients should avoid sending urgent, emergency, or highly sensitive information through standard email, website forms, or text messages.

6. Provider Communication

SunnyBridge may provide updates to your healthcare or behavioral health provider when you have authorized us to do so, such as through a written consent or release of information.

Information shared with a provider will generally be limited to information reasonably necessary for the purpose you authorized.

You may withdraw an authorization for future disclosures as permitted by law.

7. When Information May Be Disclosed Without Your Authorization

There may be circumstances in which information must or may be disclosed without your authorization when required or permitted by applicable law.

Examples may include situations involving:

  • A serious and imminent threat to the safety of you or another person

  • Suspected abuse, neglect, or exploitation when reporting is legally required

  • A valid court order, subpoena, or other lawful legal process

  • Other disclosures required by federal or state law

The specific obligations that apply may depend upon the circumstances and applicable law.

8. Payments

SunnyBridge may use third-party payment processors to collect membership fees and other payments.

SunnyBridge does not need to directly store complete credit or debit card information when payments are processed through a third-party payment service.

Payment providers may collect and process information according to their own privacy and security policies.

9. Website Privacy

When you visit the SunnySideUp Mental Health website, certain information may be collected automatically through website technology, including cookies, analytics tools, and similar technologies.

This information may help us understand how visitors use our website, maintain website security, improve functionality, and evaluate our services.

Information submitted through a general website contact form should not be used for emergencies or highly sensitive medical or mental health information.

10. Third-Party Services

SunnyBridge may use third-party companies or technology providers for services such as website hosting, scheduling, communications, payment processing, secure forms, or other business operations.

We make reasonable efforts to select services appropriate for the information being handled. Third-party providers may also maintain their own privacy policies and terms of service.

11. Information Retention

SunnyBridge retains personal information for as long as reasonably necessary to provide services, maintain appropriate business and professional records, meet legal obligations, resolve disputes, and enforce agreements.

When information is no longer required, we may securely delete, destroy, or de-identify it when appropriate and permitted by law.

12. Your Privacy Choices

Depending on the information involved and applicable law, you may contact SunnyBridge to:

  • Request access to certain personal information we maintain about you

  • Ask that inaccurate information be corrected

  • Update your contact information

  • Withdraw certain communication permissions

  • Withdraw an authorization allowing information to be shared with another provider

  • Ask questions about how your information is used or protected

Some records may need to be retained even after services end when required by law or legitimate business or professional recordkeeping requirements.

13. Minors

Unless specifically authorized by SunnyBridge, SunnyBridge services are intended for adults age 18 and older.

Our website and services are not intended to knowingly collect personal information directly from children without appropriate authorization.

14. Privacy and Emergency Situations

SunnyBridge respects client privacy, but privacy cannot be guaranteed in circumstances in which disclosure is required or permitted by law for safety or other legal reasons.

SunnyBridge should never be used as the sole method of obtaining assistance during an emergency or crisis.

For emergencies, call 911. For suicide or mental health crisis support in the United States, call or text 988.

15. Changes to This Privacy Policy

SunnySideUp Mental Health may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The most current version will be posted on our website with its effective date.

16. Contact Us

Questions or concerns regarding this Privacy Policy or SunnyBridge privacy practices may be submitted through:

SunnySideUp Mental Health – SunnyBridge
Website: www.sunnysideupmentalhealth.com

Please do not submit emergency requests or highly sensitive health information through the general website contact form.

SunnyBridge — Bridging the Gap

​

Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
SunnySideUp Mental Health Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at sunnysideupmentalhealth@gmail.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

We do not transfer consumer data to external organizations. We maintain administrative, technical, and access controls to prevent unauthorized access, use, or disclosure of user data.

bottom of page